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ANA CROWNE PLAZA HIROSHIMA Privacy Policy

Private data collection and details
Guests need to register certain personal information when you book rooms on-line.
You can register by providing information in the appropriate fields shown on the page displayed during the reservation process.

How such private data is used
The information you provide is used as follows.
1) For reservation management:
Identification of the guest who made the reservation
Identification of the address to which confirmation will be sent. Certification of the guest's identity when confirming reservations or receiving cancellations.
2) Statistical processing to check guest history, and data counting to improve services, etc.
3) To reply to guest inquiries.
4) To send a notification to guests who require information.
5) When guest segmentation is necessary for a certain product or service.

Private data storage
1) We may retain the data provided for an unspecified length of time. All such data shall be protected in the same way as data acquired by telephone or mail.
2) We shall not provide to or share with any third party, the data that can identify the individual who provided it.
3) Private data shall not be used for any purposes other than those mentioned above.
4) Personal information shall be stored on a system protected against external access (by firewall).
5) During the reservation process, from user registration input to transmission, all information is protected by Secure Sockets Layer (SSL) Protocol.

Private data control
We make every effort to prevent any leakage of our guests' private information through management of the data by our employees.

* In order to insure your privacy, we exercise the greatest care in handling the personal information you provide.

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